Returns & Exchanges
At Ashley, we want you to love your home as much as we do, which is why we offer a 30-day return window on most furniture and decor items. If your purchase isn't the perfect fit, we are here to help you find a piece that truly completes your space.
Initiate Your Request
Log into your account or use our guest portal with your order number and zip code to start the return process.
Prepare for Pickup or Shipping
For small parcels, print your prepaid label; for large furniture items, our team will contact you to schedule a convenient curbside pickup.
Package with Care
Ensure all items are in their original condition and packaging to prevent damage during transit and to remain eligible for a full refund.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing