Frequently Asked Questions
Everything you need to know about bringing comfort home.
What are your standard shipping times for furniture?
Standard in-stock items typically ship within 5-7 business days. Larger furniture pieces requiring freight delivery usually arrive within 2-4 weeks depending on your location.
Do you offer professional assembly services?
Yes, we offer White Glove Delivery on select items which includes professional assembly, room placement, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
You can return most items within 30 days of delivery. Please note that items must be in original condition, and a restocking fee may apply to large furniture returns.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our carrier will contact you directly to schedule a specific delivery window.
Are your products covered by a warranty?
All Ashley products come with a limited one-year manufacturer's warranty covering defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through our partner providers to help you create your dream home now and pay later.